Introduction to Professional Communication - more than just conversation

The course covers what a professional approach is, based on the concepts of values, empathy and roles. The importance of body language and the ability to communicate on a meta level are reviewed. Different conversations techniques such as active listening, asking questions and feedback are addressed and practiced. Also discussed and practiced are different approaches and methods for conversations such as a focus on solutions, counseling, coaching, difficult conversations and performance reviews.

The course covers what a professional approach is, based on the concepts of values, empathy and roles. The importance of body language and the ability to communicate on a meta level are reviewed. Different conversations techniques such as active listening, asking questions and feedback are addressed and practiced. Also discussed and practiced are different approaches and methods for conversations such as a focus on solutions, counseling, coaching, difficult conversations and performance reviews.