The course focuses on three parts, negotiation techniques, sales techniques and dialogue art, but also addresses how these communication situations are similar in appearance and shows how certain basic conditions affect all three. The focus of each part
is:
Negotiation technique - preparation and planning ahead of the negotiation process and the analysis of our position and the counterparty‘s positions. This part also includes negotiation tactics, conflicts and disputes and the advantage of creating two satisfied parties.
Selling Technique - this part of the course deals with a number of factors affecting a sales process, such as personal sales style,
sales strategy, customer buying motives, the sales process five phases, termination technology, predictive and treatment of objections. In addition we adress how satisfied customers and efficient sales can contribute to a
corporate profitability and success.
Dialog Art - the art to utilize the energy of disagreements and enhance creativity in social situations.
Mandatory online meetings will be held according to the schedule.
EU/EEA Citizens or exchange students are not required to pay fees.
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