You use Connect for discussions, seminars, and examinations over the internet. You can talk with other students (using your computer microphone), meet to work on assignments, share the Connect whiteboard, and share your computer screen and documents. Connect has a web camera option so you and other students can see each other.
If you experience problems while using Connect (perhaps your microphone does not work), then you can visit the Support Café where our NGL Centre staff can help you.
System Requirements for Connect
To participate in a seminar in Connect, you will need
- a computer (laptop or desktop). We do not recommend mobile devices such as tablets or smart phones.
- Adobe Flash Player: install from https://get.adobe.com/se/flashplayer/ if it is not already installed.
- a wired internet connection with a speed of at least 0.5 Mbit/s in both directions. We recommend 2.0 Mbit/s. We do not recommend a wireless or mobile broadband because there can be problems with speed.
- a headset with a microphone, preferably with a USB connection. We do not recommend Bluetooth headsets or mobile headsets.
- a web camera (this is not always required for a course: ask your teacher).
- the Connect add-in (see next heading below), which is a plug-in programme that you need to share your screen. It can also resolve sound problems. When you want to share your screen for the first time, the computer itself will tell you to install the programme.
Adobe Connect Add-In
- Adobe Connect Add-In for Windows: https://connect1.du.se/common/addin/setup.exe
- Adobe Connect Add-in for MacIntosh: http://www.adobe.com/go/adobeconnect_9_addin_mac
Problems with Connect freezing are often due to issues with a firewall. This is uncommon for private individuals but can be the case for networks at schools, businesses and organizations. The ports that need to be opened in the firewall are 1935 (RTMP), 80 (http) and 443 (SSL). These ports are TCP and need to be opened with the IP addresses 184.108.40.206, 220.127.116.11 and 18.104.22.168. Not everyone can open these ports: contact email@example.com for help.
- Sometimes, a problem with a webcamera arises because it is not correctly connected to the computer. If you have a USB webcamera, simply try inserting the USB connection to another USB port. The webcamera must also be hooked up before you open Adobe Connect.
- If you can start your webcamera but the picture is black, it could be the case that your camera has been activated in another programme. Check that it is not activated in another Connect Meeting Room or that another programme is using the camera.
- The device drivers have not been installed or need to be updated. Install the device drivers from the CD that came with the camera or from the manufacturer's webpage.
- Connect is using the wrong source for the webcamera. Click on Pod Options to the upper right in the square "Video" and choose "Select camera" in the menu. Change to the correct camera source.
Share Screen, Document or Whiteboard
On occasion, everyone in the Connect room needs to look at the same screen or document for sharing purposes. This you do by clicking on the option "Share My Screen". To be able to share your scrreen, an add-in must be installed. Connect itself will ask you to install this so that you can use the share function.
Audio Setup Wizard
If the sound does not work, then you need to run the "Audio Setup Wizard." (It is worth doing this before you begin your Connect meeting.) You can find this under the menu "Meeting" at the top left of the Connect screen.
- Click on the Audio Setup Wizard and then on "Next". Here, you test your sound. Click on "Play Sound". You should hear music in your headphones.
a) If you do not hear any sound, check your headphones are properly connected to the computer and that the volume has not on mute. If there is no problem with these, check the correct headphones are installed on your computer.
b) If you do not hear any sound, you can also click on "Help". A new webpage will open. If you immediately hear sound, click on "Stop Sound" and click on "Next".
- You now choose which microphone to use. If you have a headset with two contacts, you will see this in the list. If you have a USB headset, look for the word USB in the list. Many webcameras have an inbuilt microphone and unfortunately the sound quality is often poor with these. Therefore, do not use these to make recordings. Click on "Next" when you have chosen your microphone.
- You can now see if your microphone works and set the volume. Click on "Record": you will now record yourself. A question may appear asking if you will allow the programme to use your camera and microphone. Click on "Allow"; then click on "Record" again. If you have chosen the right microphone and it is working, you will see a blue image. Keep talking and the programme will automatically set your volume. Next click on "Stop" and then on "Play Recording" to listen to the recording and check its quality. Click on "Next" if you are satisfied. If you cannot hear anything, go back a step and click on "Prev" and choose another microphone.
- Next, you check your background noise. Click on "Test Silence": say nothing while the blue indicator is showing. Then click on "Next".
- You have now completed the sound check. Click on "Finish" to conclude.
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