Welcome to our new website! About the website

You use Connect for online discussions, seminars, and examinations. You can talk with other students (using your computer microphone), meet to work on assignments, share the Connect whiteboard, and share your computer screen and documents. Connect has a web camera option so you and other students can see each other.

If you experience problems while using Connect (perhaps your microphone does not work), then you can visit the Support Café where our NGL Centre staff can help you.

System Requirements for Connect

To participate in a seminar in Connect, you will need

  • a computer (laptop or desktop). We do not recommend mobile devices such as tablets or smart phones.
  • Adobe Flash Player: install from https://get.adobe.com/se/flashplayer/ if it is not already installed.
  • a wired internet connection with a speed of at least 0.5 Mbit/s in both directions. We recommend 2.0 Mbit/s. We do not recommend a wireless or mobile broadband because there can be problems with speed.
  • a headset with a microphone, preferably with a USB connection. We do not recommend Bluetooth headsets or mobile headsets.
  • a web camera (this is not always required for a course: ask your teacher).
  • the Connect add-in (see next heading below), which is a plug-in programme that you need to share your screen. It can also resolve sound problems. When you want to share your screen for the first time, the computer itself will tell you to install the programme.

Adobe Connect Add-In

Connectivity

Problems with Connect freezing are often due to issues with a firewall. This is uncommon for private individuals but can be the case for networks at schools, businesses and organisations. The ports that need to be opened in the firewall are 1935 (RTMP), 80 (http) and 443 (SSL). These ports are TCP and need to be opened with the IP addresses 130.243.57.251, 130.243.57.252 and 130.243.57.237. Not everyone can open these ports: contact support@du.se for help.

Webcamera

  • Sometimes, a problem with a webcamera arises because it is not correctly connected to the computer. If you have a USB webcamera, simply try inserting the USB connection to another USB port. The webcamera must also be hooked up before you open Adobe Connect.
  • If you can start your webcamera but the picture is black, it could be the case that your camera has been activated in another programme. Check that it is not activated in another Connect Meeting Room or that another programme is using the camera.
  • The device drivers have not been installed or need to be updated. Install the device drivers from the CD that came with the camera or from the manufacturer's webpage.
  • Connect is using the wrong source for the webcamera. Click on Pod Options to the upper right in the square "Video" and choose "Select camera" in the menu. Change to the correct camera source.

Share Screen, Document or Whiteboard

On occasion, everyone in the Connect room needs to look at the same screen or document for sharing purposes. This you do by clicking on the option "Share My Screen". To be able to share your scrreen, you need to install an add-in. Connect itself will ask you to install this so that you can use the share function.

Audio Setup Wizard

If the sound does not work, then you need to run the "Audio Setup Wizard." (It is worth doing this before you begin your Connect meeting.) You can find this under the menu "Meeting" at the top left of the Connect screen.

  1. Click on the Audio Setup Wizard and then on "Next". Here, you can test your sound. Click on "Play Sound". You should hear music in your headphones.
    a) If you do not hear any sound, check your headphones are properly connected to the computer and that the volume is not on mute. If there is no problem with these, check you have installed the correct headphones on your computer.
    b) You can also click on "Help" if you cannot hear anything. A new webpage will open. If you immediately hear sound, click on "Stop Sound" and then on "Next".
  2. You now choose which microphone to use. If you have a headset with two contacts, you will see this in the list. If you have a USB headset, look for the word USB in the list. Many webcameras have an inbuilt microphone: unfortunately, the sound quality is often poor with these. Therefore, do not use these to make recordings. Click on "Next" when you have chosen your microphone.
  3. You can now see if your microphone works and you can set the volume. Click on "Record": You will now record yourself. A question may appear asking you to allow the programme to use your camera and microphone. Click on "Allow"; then click on "Record" again. If you have chosen the right microphone and it is working, you will see a blue image. Keep talking and the programme will automatically set your volume. Next click on "Stop" and then on "Play Recording" to listen to the recording and check its quality. Click on "Next" if you are satisfied. If you cannot hear anything, go back a step and click on "Prev" and choose another microphone.
  4. Next, you check your background noise. Click on "Test Silence": say nothing while the blue indicator is showing. Then click on "Next".
  5. You have now completed the sound check. Click on "Finish" to conclude.

Connect Rooms

Meeting Room

At the top left of Dalarna University's homepage, you can find the link Meeting which leads to the meeting portal. Click on "Meeting" to come to a list of the meeting rooms.

Here is a shortcut to the webpage Adobe Connect Meeting Portal.

You will now see a list of Meeting Room numbers: your room number will be indicated in your course schedule. Fifteen minutes before your class starts, your course code will appear in the column with the heading "Course" as well as the teacher's  name.

If you cannot find which meeting room to be in, click on the link "Find my seminar" located above the list.

Student Room

Student rooms are for use when you want to meet other students at times that are not scheduled for seminars. You cannot book these rooms: first come, first served is the principle. The right-hand column with the heading "Part." (participants) indicates if the room is being used: "O" means nobody is there.

Additional Rooms

Under the tab "Additional rooms", you can find rooms for examinations, rooms for the libarary, training rooms and other special rooms for the different departments and offices at the University.

Access a Meeting Room

To access a meeting room, click on the link to the meeting room you wish to enter. You will then come to a sign-in page. Select Enter with your login and password, and enter your username and password at the University; next click on the button Enter Room. If you are invited to a meeting but are not a student or staff member at Dalarna University, you can use the guest login: simply choose the option Enter as a Guest. The Guest function can also be used if you are a new student and do not have your username or password yet.

Online Classroom Etiquette

  • Do not disturb – If you know you should not be in a room, then do not go there. Your presence will be just as disturbing as if you were in an actual room. If you want to try out Connect, visit an empty room.
  • Be nice, be friendly – In an academic environment, you are naturally entitled to say what you believe and think. Just be sure to keep to the subject in question and to be respectful at all times to your fellow students.
  • Check everything working – Check your equipment is working well ahead of your lesson. If you attend a lesson and are unable to speak with the other students, then you may receive a fail in the course.
  • Arrive in time – Being late is just as annoying for the other students as it would be in normal meetings.
  • Don't forget your webcamera – It's nice to see who you are speaking to. And remember to consider what is behind you: if you share a room/office with somebody, that person may not want to be seen.

Contact

support@du.se

023-77 88 88

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